Webex for O2 Business
Every call, written up for you.
Webex for O2 Business can turn your calls into a transcript, a short summary and a list of follow-ups, built into your business phone system. It works on your desk phone, laptop and mobile.
O2 Business partner · Local team in Telford & Stoke-on-Trent · Business customers only
AI call notes
Transcripts, summaries and follow-up lists, saved to your call history.
Clear calls anywhere
Smart Audio removes background noise from the van, the site or a busy office.
One number, every device
Your business number on your desk phone, mobile, laptop and tablet.
Works with Teams
Make and take business calls inside Microsoft Teams.
AI Assistant
Finish the call. The notes are already done.
Nobody takes good notes while they’re talking to a customer. Webex AI Assistant listens in (only when you want it to) and writes things up for you, so you can give the caller your full attention.
- Live transcript and captions as the call happens
- A short summary of every call, saved to your call history
- A follow-up list so everyone knows who’s doing what
- “Catch me up” and “summarise” in the middle of a call
- Transfer a call with its summary so your colleague doesn’t have to ask the customer to repeat themselves
- Turn it on for every call, use it when you need it, or pause it at any point
You don’t pay for a separate AI add-on. AI features vary by package, and at your demo we’ll show you exactly what each one includes.
Smart Audio
Crystal-clear calls, wherever you are.
Calling from the van, a building site or a busy office? Smart Audio uses AI to strip out traffic, drills and background chatter, so your customers only hear you.
- Background noise removal on calls and meetings
- “Optimise for my voice” cuts out other people talking nearby
- HD voice, even on calls to ordinary landlines and mobiles
- AI codec keeps calls clear on a weak connection
Smart Audio is included with the Webex calling packages and works on Cisco desk phones, laptops and mobiles.
Microsoft Teams & Microsoft 365
Already working in Teams? Keep it.
If your team lives in Microsoft Teams, Webex can sit behind it. You make and take business calls without leaving Teams, and your status stays in step between the two.
- Business calls inside Microsoft Teams on your existing numbers
- Presence synced both ways: busy in Teams means busy in Webex
- No Microsoft Teams Phone licence needed for calling
- Works with Outlook and Microsoft 365 calendars, so you can join meetings in one click
Packages & prices
Six packages. Mix and match by user.
Give each person the package that suits how they work. Most businesses mix two or three: Voice for people on the phone, Calling or Suite for people who also meet and message, and Common Area Calling for shared phones.
Common Area Calling
A basic line for shared spaces
£5.90
per user, per month, ex VAT
- A line for a phone that belongs to a place, not a person
- Business number on a desk phone or cordless handset
- Paging, door entry and intercoms
- The lowest monthly cost (calls are charged)
Ideal for: Reception desks, warehouses, door entry, staff rooms
AI features are not available on this package.
Webex Voice
Feature-rich calling, with AI
£16.90
per user, per month, ex VAT
- Your business number on desk phone, mobile and laptop
- Unlimited UK landline and mobile calls*
- AI call features and Smart Audio
- Auto attendant, call queues and call recording
- Microsoft Teams integration
Ideal for: Trades and field staff, office teams, anyone who lives on the phone
Our pick
Webex Calling
Calling, messaging and meetings
£18.90
per user, per month, ex VAT
- Everything in Webex Voice
- Team messaging with colleagues, customers and suppliers
- Video meetings for up to 100 people
- AI help with messaging
- Call park and call pick-up
Ideal for: Hybrid teams, office managers, owners with an assistant
Webex Suite
The complete AI suite
£24.90
per user, per month, ex VAT
- Everything in Webex Calling
- Video meetings for up to 1,000 people
- AI Assistant across calls, messaging and meetings
- Automatic meeting notes, summaries and actions
- Cloud meeting recording
Ideal for: Directors, consultants and agencies, teams who meet a lot
Webex Customer Assist
Calling plus customer service tools
£47.90
per user, per month, ex VAT
- Everything in Webex Calling
- Bigger call queues for busy times
- Live dashboards and supervisor controls
- Screen pop and wrap-up codes
- Call-centre analytics and reports
Ideal for: Sales and order desks, service teams, busy receptions
Webex Meetings
Meetings and messaging, no phone line
£20.90
per user, per month, ex VAT
- Video meetings for up to 1,000 people
- Messaging with AI help
- AI meeting notes and cloud recording
- Webex-to-Webex calling only (no phone number)
Ideal for: Consultants, trainers, staff who don’t need a phone line
Prices are for the Webex software licence only, per user per month, ex VAT. Handsets and other devices are not included and are priced separately. *Unlimited UK landline and mobile calls, subject to 2,500 minutes’ fair use per user per month; 08, 09 and international calls are charged. Feature availability per O2 Business, October 2026. Product terms vary by service, and we’ll confirm full details before you sign. Gelle Telecom supplies businesses only.
Desk phones
Cisco 9800 desk phones that do more than ring.
If you want a phone on the desk, the Cisco 9800 series is built for Webex. Every model includes:
- AI noise removal: background noise is stripped from your voice
- One-button meeting join: meetings appear on screen, press to join
- A programmable action button for paging or a silent panic alarm
- Hot desking: sign in and make any desk your own
- Powered by the network cable, with a built-in port for your PC
Entry level
Cisco 9841
The essential desk phone
3.5″ greyscale screen, 4 line keys
Everyday office
Cisco 9851
Colour screen, room to grow
3.7″ colour screen, 6 line keys
Power user
Cisco 9861
Wi-Fi, Bluetooth and two-way HD audio
5″ colour screen, 10 line keys
Flagship
Cisco 9871
Smartphone-style HD touchscreen
5″ HD colour touchscreen
Handsets are priced separately from your Webex licence. Need more keys on reception? Add a 9800 key expansion module to see 40 colleagues at a glance. Cordless DECT handsets are also available. Ask us for a quote.
Why Gelle Telecom
Same O2 network. Local service.
Webex for O2 Business – here’s what you get when you come to Gelle Telecom.
A local team
Real people in Telford and Stoke-on-Trent, with a named contact who knows your account. No call-centre queue.
O2 Business partner
The same O2 network and Webex service, and often better value than going to O2 direct.
We do the set-up*
We design your system, move your existing numbers across, install the phones and train your team.
*Fees apply.
One bill
Your phone system, broadband and mobiles together, from one supplier you can actually talk to.
Free, no obligation
Book your free Webex demo
We’ll look at your current lines and costs and recommend the right mix of packages.
- See AI call notes working on a real call
- Hear Smart Audio for yourself
- Get a clear quote, ex VAT, with no surprises
Prefer to talk? Shropshire 01952 976 122
Staffordshire 01782 607 741
sales@gelle.co.uk
Request your demo
Tell us a little about your business and we’ll be in touch to arrange a time.
Questions
Webex for O2 Business: common questions
Can I keep my existing phone numbers?
Yes. Your existing numbers can be moved across to Webex, so customers keep calling the numbers they already know.
Do I need new desk phones?
Not necessarily. Webex runs on the app on your mobile, laptop and tablet, and works with many existing compatible phones. If you do want new handsets, we recommend the Cisco 9800 series.
Can different people have different packages?
Yes. Packages are per user, so you only pay for the features each person needs.
Are your prices ex VAT?
Yes. Gelle Telecom supplies businesses only, so all our prices are shown ex VAT. Licence prices don’t include handsets.
Is the AI listening to every call?
Only if you want it to. AI Assistant can be on for every call, used on demand, or paused, and you control how long transcripts are kept.