Webex for O2 Business
Compare the Webex packages
AI-powered calling, messaging and meetings. See all six packages side by side, feature by feature.
Webex for O2 Business › Compare the packages
Every feature, every package
Prices are per user, per month, ex VAT. On a phone, swipe the table sideways to see every package.
| Licence per user, per monthSoftware licence only. Handsets not included. Mix and match packages user by user. | Common Area Calling£5.90Basic line for shared spaces | Webex Voice£16.90Feature-rich calling, with AI | Our pickWebex Calling£18.90Calling, messaging & meetings | Webex Suite£24.90The complete AI suite | Webex Customer Assist£47.90Calling + customer service tools | Webex Meetings£20.90Meetings & messaging, no phone line |
|---|---|---|---|---|---|---|
| The essentials | ||||||
| Business phone numberA real UK number for calling customers and suppliers. Your existing numbers can be ported across. | App-to-app only | |||||
| Webex App: desktop, mobile & tabletOne app, one number on up to 5 devices: desk phone, mobile, laptop and tablet. Presence shows colleagues when you’re free, busy or in a meeting. | – | |||||
| Desk phone & DECT handset supportCisco 9800 series desk phones, multi-cell DECT cordless handsets, and many compatible Poly and Yealink phones. Meetings users can use Cisco video devices. | Video devices | |||||
| Inclusive UK callsUnlimited calls to UK landlines and mobiles, subject to a 2,500-minute fair-use limit per user per month. Premium (09), non-geographic (08) and international calls are charged separately. Common Area Calling has no inclusive minutes: calls are charged. | Charged | Unlimited* | Unlimited* | Unlimited* | Unlimited* | – |
| Hold, transfer & call waitingThe everyday calling essentials on every calling package. | – | |||||
| AI Assistant & Smart Audio | ||||||
| AI Assistant for CallingReal-time transcription and captions; ‘catch me up’ and ‘summarise’ during the call; an automatic call summary and follow-up task list afterwards, saved to your call history. Transfer a call with its summary. Always-on, on demand, pause or resume, with 100GB storage and configurable retention. | – | – | ||||
| AI Assistant for MessagingSummarise busy chat spaces in one click, rewrite a message to make it clearer, and change its tone: friendly, formal or confident. | – | – | ||||
| AI Assistant for MeetingsAutomatic meeting notes, summaries and action items; ‘catch me up’ if you join late; auto step-away; cloud meeting recordings with searchable transcripts. | – | – | – | – | ||
| Smart AudioBackground noise removal, ‘optimise for my voice’, ‘optimise for all voices’ in meeting rooms, HD voice on calls to ordinary landlines and mobiles, and the Webex AI Codec: clear calls on up to 16x less bandwidth. | – | – | ||||
| Vidcast: async video messagesRecord yourself and your screen, then share a quick video update instead of booking another meeting. | – | |||||
| Vidcast meeting import (with AI)Import Webex and Microsoft Teams meeting recordings into Vidcast, with AI summaries, chapters and highlights. | – | – | – | – | ||
| Business calling features | ||||||
| Auto attendant (‘press 1 for sales’)Professional menus that greet callers and route them to the right person or team, day or night. | – | – | ||||
| Call queues & hunt groupsShare incoming calls across a team so nobody misses a customer. | – | – | ||||
| Queue callback & queue announcementsCallers hear their place in the queue and expected wait, or choose a callback instead of holding. Includes skills-based routing. | – | – | ||||
| Business-hours & holiday modesSwitch call routing automatically for opening hours, lunch, holidays and emergencies (operating modes). | – | – | ||||
| Call park & call pick-upPark a call and pick it up from another phone, or answer a colleague’s ringing phone. Starts at Webex Calling. | – | – | – | |||
| Paging, door entry & intercomsPaging groups for announcements, plus door entry systems, intercoms and paging devices (including via the Cisco ATA 192 adaptor). | – | |||||
| Call recordingRecord calls for training, compliance and disputes, with 12 months’ storage included. | – | 12 months | 12 months | 12 months | 12 months | – |
| Voicemail transcription & voicemail groupsRead voicemails as text, and share a team voicemail box. | – | – | ||||
| Single number reach & virtual extensionsYour desk number rings your mobile too; extensions for people and places without a device. | – | – | ||||
| CLI selection & DDI numbersChoose which number shows when you call out (e.g. the sales line), and give people their own direct-dial numbers. | – | – | ||||
| Executive assistantAssistants can screen, answer and place calls on a manager’s behalf. | – | – | – | |||
| Call analyticsReports on call volumes, missed calls and queue performance in Control Hub. | – | – | ||||
| Messaging & meetings | ||||||
| Team messaging: internal & externalPersistent chat spaces with colleagues, customers and suppliers, with file sharing and search. | – | – | ||||
| Video meetingsWebex video meetings with screen sharing, backgrounds and Smart Audio. | – | – | Up to 100 | Up to 1,000 | Up to 100 | Up to 1,000 |
| Immersive sharePresent yourself alongside your content: your video appears over the slides or screen you are sharing. | – | – | ||||
| Breakout sessionsSplit a meeting into smaller groups for workshops and training. | – | – | ||||
| Cloud meeting recordingRecord meetings to the cloud with transcripts and AI summaries. | – | – | – | – | ||
| Calendar, file & Slack integrationWorks with Outlook, Microsoft 365, Google Calendar, OneDrive and Slack: schedule and join from your calendar, share files from your drive. | – | – | ||||
| Integrations | ||||||
| Microsoft Teams calling integrationCisco Call for Microsoft Teams: make and take business calls inside Teams with presence synced both ways. No Microsoft Teams Phone licence required (listed by Microsoft at around £7.70 per user per month). | – | – | ||||
| CRM integrationOptional bolt-on: click-to-call from your CRM, AI call summaries saved to the customer record, automatic follow-up emails and task lists. | – | Bolt-on | Bolt-on | Bolt-on | Bolt-on | – |
| Customer service tools | ||||||
| Increased call-queue capacityHandle more callers waiting at busy times. | – | – | – | – | – | |
| Live agent & supervisor dashboardsReal-time queue and agent views inside the Webex App. | – | – | – | – | – | |
| Supervisor controlsMonitor agents, set availability and move agents in and out of queues. | – | – | – | – | – | |
| Wrap-up reasons & timersAgents classify every call; timers give them a moment between callers. | – | – | – | – | – | |
| Screen popCaller details pop up on screen as the call arrives. | – | – | – | – | – | |
| Dedicated analytics & historical reportsAgent, queue and wrap-up reporting in Control Hub. | – | – | – | – | – | |
| Management & support | ||||||
| Webex Control HubOne web portal for users, devices, numbers, routing and analytics, with the AI Assistant built in for plain-English help. | ||||||
| Set-up, porting & support from Gelle*Available from Gelle: system design, number porting, devices and support, or we can manage Control Hub for you. *Fees may apply depending on complexity; training is chargeable. | ||||||
| Ideal for | ||||||
| Typical users | Reception desks, warehouses, door entry, staff rooms | Trades & field staff, office teams, anyone who lives on the phone | Hybrid teams, office managers, owners with an assistant | Directors, consultants & agencies, teams who meet a lot | Sales & order desks, service & support teams, busy receptions | Consultants & contractors, trainers & educators, staff without a phone line |
Included – Not included Text = included, with detail. The dashed line separates Webex Meetings, which has no business phone number.
Prices are for the Webex software licence only, per user per month, ex VAT. Handsets and devices are not included and are priced separately. Mix and match packages user by user. Product terms vary by service, and we’ll confirm full details before you sign. *Unlimited UK landline & mobile calls, 2,500-minute fair use per user per month. Feature availability per O2 Business, October 2026. Gelle Telecom supplies businesses only.
The six packages in a sentence
Common Area Calling · £5.90
A software-only, location-based licence for a shared desk phone or handset (handset extra), for phones that belong to a place rather than a person. No app, mobile or AI, at the lowest monthly cost; calls are charged.
Webex Voice · £16.90
Your business number on desk phone, mobile and laptop, with AI call features, Smart Audio, call queues, recording and Microsoft Teams integration. The natural replacement for DHV / DHV Lite.
Webex Calling · £18.90
Everything in Webex Voice plus team messaging, meetings for up to 100 people, AI for messaging and Vidcast: one app for how your team talks.
Webex Suite · £24.90
Everything in Webex Calling plus Webex Meetings for up to 1,000 people and AI Assistant across calls, messaging and meetings: automatic meeting notes, summaries and actions.
Webex Customer Assist · £47.90
Everything in Webex Calling plus contact-centre tools: bigger queues, supervisor controls, live dashboards, wrap-up codes, screen pop and analytics.
Webex Meetings · £20.90
A meetings-first licence: video meetings for up to 1,000 people and messaging with AI and Vidcast. Calling is Webex-to-Webex only, with no phone number included.
Looking for desk phones? Compare the Cisco 9800 desk phones →
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We’ll look at your current lines and costs and recommend the right mix of packages and phones, with no obligation.
Shropshire 01952 976 122 · Staffordshire 01782 607 741 · sales@gelle.co.uk