Webex for O2 Business
Cisco 9800 desk phones
The desk phones built for Webex for O2 Business, from a simple entry-level phone to a smartphone-style touchscreen.
Webex for O2 Business › Cisco 9800 desk phones
At a glance
Four desk phones and a key expansion module. On a phone, swipe the table sideways to see every model.
| At a glance | Entry level9841 | Everyday office9851 | Power user9861 | Flagship9871 | Add-on9800 KEM |
|---|---|---|---|---|---|
| Display | 3.5″ greyscale | 3.7″ colour | 5″ colour | 5″ HD colour touch | 5″ colour |
| Line & feature keys | 4 | 6 (46 with KEM) | 10 (130 with KEMs) | Touchscreen | 20 × 2 pages |
| Lines on Webex Calling | 4 | Up to 16 | Up to 16 | Up to 16 | Adds keys only |
| Wi-Fi & Bluetooth | – | – | n/a | ||
| Key expansion (KEM) | – | 1 | Up to 3 | Up to 3 | Add-on |
| USB | USB-A | USB-A + C | USB-A + C | USB-A + C | Via phone |
| AI noise removal (your voice) | n/a | ||||
| Noise removal for caller + HD on ordinary calls | – | – | n/a | ||
| Live meeting captions & AI summary | – | – | n/a | ||
| Calendar / one-press meeting join | Join on screen | Button | Button | Touch | n/a |
| Your logo / wallpaper | – | n/a | |||
| Finish | Black or white | Black or white | Black or white | Black or white | Carbon Black |
| Ideal for | Common areas, warehouses, light users | Office staff, team leaders, small receptions | Managers, busy receptions, headset users | Directors, meeting-heavy users, hot-desk hubs | Receptionists, sales desks, PAs |
Standard on every 9800 phone
The range in detail
Entry level
Cisco 9841
The essential desk phone
Simple, dependable calling with a crisp 3.5″ display and four line keys. Great value for every desk.
Ideal for: Common areas, warehouses, light users
- Action button: paging, alerts or a panic alarm
- AI noise removal on your voice, as standard
- HD speakerphone for natural hands-free calls
- Hot desking: sign in at any desk
Pairs well with: Common Area Calling · Webex Voice
Everyday office
Cisco 9851
Colour screen, room to grow
A 3.7″ colour display, six line keys and support for a key expansion module as your role grows.
Ideal for: Office staff, team leaders, small receptions
- Calendar button: see meetings, press to join
- Your logo on screen: custom wallpaper and branding
- Action and favourites for alerts and speed access
- AI noise removal on your voice, as standard
Pairs well with: Webex Voice · Webex Calling
Power user
Cisco 9861
Wi-Fi, Bluetooth and two-way HD audio
Wi-Fi and Bluetooth built in, a big 5″ colour screen, and AI noise removal on both ends of every call.
Ideal for: Managers, busy receptions, headset users
- Smart Audio, both ways: cleans audio at both ends
- HD on ordinary calls: landline calls upscaled
- Live meeting captions, plus AI summary on screen
- Headset smart pairing: Cisco headsets pair fast
Pairs well with: Webex Calling · Webex Suite · Webex Customer Assist
Flagship
Cisco 9871
Smartphone-style 5″ HD touchscreen
Our most advanced desk phone: tap, swipe and join meetings on a 1280 × 720 colour touchscreen.
Ideal for: Directors, meeting-heavy users, hot-desk hubs
- Touch-first design: smartphone feel, Home key
- Smart Audio, both ways: cleans audio at both ends
- Live meeting captions, plus AI summary on screen
- Headset smart pairing: Cisco headsets pair fast
Pairs well with: Webex Suite · Webex Calling · Webex Customer Assist
Add-on
Cisco 9800 Key Expansion Module
40 colleagues at a glance
A 5″ colour key expansion module (KEM): see who’s free or busy and transfer calls with one press.
Ideal for: Receptionists, sales desks, PAs
- Busy lamp field: see colleagues’ status live
- One-press transfer: put callers through instantly
- Speed dials and features on any key
- No extra power: draws power from the phone
Works with: the 9851 (1 KEM), 9861 and 9871 (up to 3)
Which handset with which package?
A simple starting point. We’ll tailor it to each person on your team.
| Webex package | Suggested handset |
|---|---|
| Common Area Calling | 9841 |
| Webex Voice | 9841 or 9851 |
| Webex Calling | 9851 or 9861 |
| Webex Suite | 9861 or 9871 |
| Webex Customer Assist | 9861 + KEM for supervisors and receptions |
| Webex Meetings | No desk phone needed: Cisco video devices available |
Pricing: handsets, key expansion modules and accessories are priced separately from your Webex licence, which covers the software only. Ask us for a quote.
Lines: Webex Calling supports up to 16 phone lines per handset (4 on the 9841). Keys beyond that, including KEM keys, work as speed dials and colleague-status (busy lamp) keys.
Specifications per the Cisco Desk Phone 9800 Series data sheet. Product terms vary by service, and we’ll confirm full details before you sign.
Choosing a package? Compare all six Webex packages →
Book your free Webex demo
We’ll look at your current lines and costs and recommend the right mix of packages and phones, with no obligation.
Shropshire 01952 976 122 · Staffordshire 01782 607 741 · sales@gelle.co.uk